Refund policy

Returns & Refund Policy

At Eezify Shop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

You have 7 days from the date of delivery to request a return. To be eligible, your item must meet the following criteria:

Condition: The item must be unused and in the same condition that you received it.
Packaging: The item must be in its original packaging.
Proof of Purchase: You must provide your order number or receipt.

Note: Items that do not meet these conditions may not be eligible for a return.

The following items cannot be returned:

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

How to report an issue:

Email us: eezifyshop@gmail.com
Call/WhatsApp us: 03247270975
Include: Your order number, clear photos of the item, and a brief description of the issue.

We will review the case and provide a replacement or full refund upon approval.

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

Process: Approved refunds are processed back to your original payment method.
Timeline: Please allow 5–10 business days for the refund to appear in your account.

Late or Missing Refunds? If you haven’t received your refund yet, please:

Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Shipping costs are non-refundable.
Order Cancellation: Orders can be cancelled within 12 hours of placement. After this window, the order may have already been processed and cannot be cancelled.

If you have any questions about our policy, reach out to our team: